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Live Webinar: Customer Service Skills with Anthony Huey

June 5, 2024 1:00 PM - 2:00 PM (EDT)

Description

Being able to communicate with internal and external customers is essential to foster a productive workplace team. Do you have a skilled contributor that verbally misses the mark? Employee relations team members that are often being handed a challenging situation? New supervisors that are learning how to communicate and lead? This session with Anthony Huey will provide tools and skills to improve your team!

They say great communicators are made, not born, but improving communication skills is an area that even some of the best organizations overlook. This session teaches your front-line team the essentials of effective interpersonal communications. This highly interactive, hands-on session will teach employees at every level of business more effective ways to communicate — with clarity and purpose — to co-workers, customers, the public and a variety of others they deal with every day.

Learning keys include:

  • What's your body saying
  • Become more memorable
  • Defuse stressful situations
  • Have the right answers
  • Communicate clearly
  • Say it better

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Contact Information

National PELRA
Name: Kelsia Buxton
Email: educate@npelra.org
Details: Zoom webinar link will be sent 24-36 hours prior to the live event.
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